Refunds and cancellation

Last updated 14 October 2026

The only thing Roz sells is the Archive Pass: a one-time digital purchase of ₹199. The daily puzzle is always free.

Delivery

The Pass is digital and added to your device as soon as the payment succeeds, along with a restore code. Nothing is shipped. If you are signed in, it is also saved to your account.

Cancellation

The Pass is not a subscription, so there is nothing to cancel and you will never be charged again.

When we refund

Write to us within 7 days of paying and we refund the full amount if:

you were charged but the Pass was not added, and we cannot fix it for you;
you were charged more than once for the same Pass;
the Pass does not work on your device and we cannot fix it within 7 days of your message.

Because the Pass is delivered instantly, other requests after it has been added are not usually refundable. We look at every request fairly.

How to ask

Email hello@rozpuzzle.com with your Razorpay payment id (it starts with pay_) or your restore code. Approved refunds go back to your original payment method through Razorpay, usually within 5 to 7 working days.